Exchange, Return & Refund

At myFirst, we want you to be satisfied with your purchase. Please review the following policy before initiating a return, refund, or exchange.

1. Change of Mind / Product Unsatisfaction

If you change your mind or are unsatisfied with your purchase, you may contact our Customer Support team through the Contact myFirst page within 30 days of delivery and follow the return instructions provided.

For change-of-mind returns:

● The product must be returned in its original condition and original myFirst packaging.

● All original accessories and included items must be returned.

● The customer is responsible for the original shipping fee and return shipping costs.

● The product amount will be refunded once the returned product has been received and inspected.

● Shipping fees are non-refundable unless otherwise required by applicable law.

● Returns must be approved by myFirst before the product is sent back. Unapproved or unsolicited returns may not be accepted.

● Customers are responsible for using a trackable shipping method. myFirst will not be responsible for return parcels that are lost or cannot be confirmed as delivered to us.

 

Return Processing

Once we receive your returned product, myFirst will process the return within 5–7 business days.

After the return has been approved and processed, the applicable refund will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

 

Important Conditions

1.  Customers must obtain myFirst's approval before returning a product.

2.  Returns must be shipped within the timeframe provided by myFirst.

3.  Failure to return the product within the required timeframe may result in the return or refund request being rejected.

4.  Products purchased from an authorized myFirst reseller or distributor must be returned to the respective seller in accordance with their return policy.

5.  Products that have been damaged, modified, tampered with, or improperly used may not qualify for a change-of-mind return.

 

2. Incorrect Product Received

If you receive an incorrect product, please contact our Customer Support team through the Contact myFirst page within 30 days of delivery.

After verification, myFirst will provide one of the following solutions:

● Arrange a return of the incorrect product and provide a refund of the applicable purchase amount; or

● Arrange for the correct product to be delivered.

For confirmed incorrect-product cases, myFirst will provide instructions for the return and cover the applicable return shipping cost.

 

3. Defective or Faulty Product

If your product is defective or does not function properly upon delivery, please contact our Customer Support team as soon as possible through the Contact myFirst page.

Examples of potential defects include:

● Product cannot be charged or powered on.

● Required parts or accessories are missing.

● Product does not function as described due to a manufacturing defect.

Customers should report any obvious defect or missing item within 48 hours of delivery where possible to help us investigate the issue promptly.

After verification, myFirst may provide one of the following solutions, depending on the nature of the issue and applicable warranty terms:

● Product replacement;

● Repair service; or

● Refund.

For confirmed defective-product cases, myFirst will bear the applicable return shipping cost.

 

Exchange Conditions

Product exchanges are subject to product availability.

An exchange may not be available if the product has:

● Been damaged through misuse, accidental drops, water exposure, physical breakage, or other accidental damage;

● Been modified or tampered with;

● Been subject to normal wear and tear; or

● Missing accessories or components that are required for the exchange.

Where an exchange is unavailable, myFirst may provide a repair or refund in accordance with the applicable warranty and return terms.

 

4. Purchases from Unauthorized Resellers

Products purchased from unauthorized resellers or third-party sellers are not eligible for return, refund, or exchange through myFirst.

For products purchased from an unauthorized reseller, myFirst is unable to process or provide a return, refund, or product exchange. Customers should contact the seller from whom the product was purchased for any return or refund request.

As a goodwill gesture, myFirst may, at its discretion, provide a discount code for the purchase of a new product from the official myFirst website. The discount amount and applicable terms will be determined by myFirst on a case-by-case basis.

To ensure eligibility for our customer support, return, refund, exchange, and warranty services, customers are encouraged to purchase products directly from the official myFirst website or from an authorized myFirst reseller.

 

5. Undeliverable or Returned-to-Sender Orders

An order may be returned to myFirst by the carrier for reasons including:

● Incorrect or incomplete delivery address: The address provided at checkout was incorrect or incomplete.

● Failed delivery attempts: The carrier was unable to complete delivery after the applicable delivery attempts.

● Refused delivery: The recipient refused to accept the package.

● Package damaged in transit: The carrier determined that the package was damaged and returned it to myFirst.

If an order is returned to myFirst due to an incorrect address, refused delivery, or other circumstances attributable to the customer, myFirst may deduct the shipping and other costs incurred from the refund.

Any refund in such circumstances will be processed after the returned package has been received and verified.

If the order could not be delivered due to circumstances outside the customer's control, myFirst will review the case and determine the appropriate resolution.

 

6.  Campaign & Promotion Terms

 

General Campaign Terms & Conditions

1.  Promotions are valid only on the myFirst Official Online Store unless otherwise stated.

2.  Promotional products remain subject to applicable warranty and defective-product terms.

3.  Unless otherwise stated in the specific campaign terms, promotional purchases may be excluded from change-of-mind returns or refunds.

4.  Each product is eligible for only one promotion or discount per purchase, unless otherwise stated.

5.  Free shipping is available only to selected countries or regions.

6.  Products purchased during a promotion period are not eligible for referral commissions unless otherwise stated.

7.  Promotional terms will be clearly stated as part of the applicable campaign.

8.  myFirst reserves the right to amend promotional terms and conditions where permitted by applicable law.

 

7. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in the customer's account may vary depending on the payment provider or financial institution.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws or applicable product warranties.